At BE.SUPERINTENDENT, quality goes far beyond regulatory compliance — it is a strategic commitment, a corporate culture, and a key driver of sustainable performance. Our quality policy reflects our continuous determination to ensure the excellence of our products and services, optimize our processes, and build long-lasting relationships based on trust with all our stakeholders.
A Vision Focused on Performance and Customer Satisfaction
Our ambition is to:
• Deliver a seamless customer experience, built on reliability, active listening, and responsiveness.
• Implement an integrated quality approach, aligned with international standards.
• Promote a strong culture of continuous improvement, supported by empowered and
committed teams.
Guiding Principles of Our Quality Approach
Our quality policy is built upon five key pillars:
- Customer Satisfaction
Understand, anticipate, and exceed customer expectations to build long-term
relationships. - Operational Excellence
Control our processes, reduce non-conformities, and strive for maximum
efficiency. - Compliance & Integrity
Strictly adhere to all applicable legal, regulatory, and contractual requirements. - People Engagement
Train, empower, and recognize our employees as key players in the quality
process. - Continuous Improvement
Measure, analyze, and consistently enhance our performance through reliable
indicators and active feedback.
Governance and Quality System Management
Our quality policy is implemented at all levels of the organization through:
• A structured, documented, and regularly audited Quality Management System
(QMS).
• Regular management reviews to steer strategic quality objectives.
• A rigorous internal audit system ensuring compliance and performance.
• Ongoing digitalization of quality processes to enhance agility, traceability, and
operational control.
A Shared Responsibility
Quality is everyone’s responsibility. Every team member is actively involved in the success of our quality approach through:
• Their daily professionalism,
• Their commitment to continuous improvement,
• And their active contribution to fostering a quality-oriented culture.
Commitment from Top Management
The Executive Management fully supports and actively leads the implementation and continuous improvement of this quality policy.
It is committed to providing the necessary resources, regularly evaluating its effectiveness, and ensuring its clear communication to all employees and partners.
Badr EL ADNANI
General Manager
BE.SUPERINTENDENT
Last updated: January 27, 2025
