General Terms & Conditions of Service

Unless otherwise agreed in writing, all offers and services provided by BE.SUPERINTENDENT (the "Company") are governed by these General Terms and Conditions.

The Company provides independent inspection, verification, testing, sampling and related services to clients (the "Client").

The Company acts solely as an independent inspection company and does not act as an insurer, guarantor, carrier, seller or buyer of the goods.

Services are performed with reasonable care and professional skill in accordance with the Client's written instructions, recognized international standards, industry practices and the Company's professional judgment.

Services may include but are not limited to quantity inspection, tank gauging, sampling, additive injection supervision, laboratory testing, documentary verification and bunker surveys.

Reports do not constitute a guarantee of the quality, quantity, condition or fitness of the goods.

Where samples are collected, test results apply only to the samples tested and may not represent the entire cargo or lot.

Unless otherwise agreed, samples may be retained for a maximum period of three (3) months.

The Client shall provide clear instructions, necessary documentation and ensure safe and unrestricted access to the relevant facilities, vessels, tanks or terminals.

The Client must inform the Company of any hazards or risks associated with the goods or the work environment.

The Client shall ensure that all necessary safety measures are implemented to protect personnel during the performance of services.

The Company reserves the right to suspend or refuse services where safety conditions are considered inadequate.

The Company may subcontract all or part of the services to qualified agents or subcontractors when required.

Unless otherwise agreed in writing, invoices are payable within thirty (30) days from the invoice date.

Late payments may incur interest charges and the Client shall bear all bank transfer fees.

The Company may suspend or terminate services without liability in the event of non-payment, unsafe working conditions, failure of the Client to meet obligations or force majeure.

The Client shall indemnify and hold harmless the Company and its employees from any claims by third parties arising from the performance of services or from inaccurate information provided by the Client.

Any claim must be submitted in writing within thirty (30) days from the date of the service or report.

The Company shall be discharged from liability unless legal proceedings are initiated within one (1) year from the date of service.

The Company shall not be liable for delay or failure to perform services caused by events beyond its reasonable control including weather conditions, port restrictions, labor disputes or governmental actions.

All information obtained during the course of the services shall be treated as strictly confidential unless disclosure is required by law.

The Client agrees not to solicit or employ any Company personnel involved in the services for a period of twelve (12) months following completion of the services.

The Client shall not use the Company's name, reports or logo for advertising or promotional purposes without prior written consent.

The Company shall not be responsible for contamination, commingling or deterioration of cargo occurring before, during or after the inspection unless such contamination is directly caused by proven negligence of the Company.

For bunker surveys, the Company acts solely as an independent observer.

All calculations are based on measurements and data available at the time of the survey and do not constitute a guarantee of the quantity delivered or received.

Where the Company witnesses sampling conducted by third parties, the Company's responsibility is limited to observing the sampling process.

The Company shall not be responsible for the calibration, condition or operation of equipment used by third parties.

The Company shall not be responsible for off-specification cargo unless testing performed directly by the Company demonstrates non-compliance with the applicable specification at the time of sampling.

Any discrepancies between terminal measurements, vessel measurements or shore measurements are outside the responsibility of the Company unless caused by proven negligence of the Company.

Where services are performed under a Letter of Indemnity issued by the Client or a third party, the Company shall rely on such indemnity and shall not be liable for any consequences arising from instructions given under such LOI.